Title: From Quality Management to Knowledge Management in Research Organisations
Authors: JAIME, ASTRID., GARDONI, MICKAEL., MOSCA, JOEL., VINCK, DOMINIQUE
Subject: Knowledge management
Publish: 2006
Status: full text
Source: International Journal of Innovation Management; Jun2006, Vol. 10 Issue 2, p197-215
Preparation: Scientific Database Management Journal Articles www.SYSTEM.parsiblog.com
Abstract: Some scholars have recognized the important role of publicly funded basic research (Salter, AJ and BR Martin (2001). Research Policy, 30(3), 509–532; Szulanski, G (2000). Organizational Behavior and Human Decision Processes, 82(1), 9–27) for the production of knowledge. Among the identified benefits is an increase in "the stock of useful knowledge" available to society, which could be used for innovation and in this way contribute to economic growth (Szulanski, G (2000). Organizational Behavior and Human Decision Processes, 82(1), 9–27). Thus, it is important to support scientific activities. We claim that a way to support them is to use quality management complemented by knowledge management as a way of improving the process followed when carrying out research activities. Consequently, we studied the methods used while implementing a quality management system within various research organisations. This lead us to propose an approach which integrates quality management and knowledge management as a way to support the scientific activity.
Keywords: Quality management; knowledge management; research laboratories; capitalisation; basic research.    --Download Article

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Title: Effect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach
Authors: Pang-Lo Liu1, Chih-Hung Tsai
Subject: Knowledge management
Publish: 2007
Status: full text
Source: International Journal of Management; Dec2007, Vol. 24 Issue 4, p734-743
Preparation: Scientific Database Management Journal Articles www.SYSTEM.parsiblog.com
Abstract: Since the development of information technology and the use of web-based information systems by firms, business management methods have become more sophisticated, leading to significant changes in high-tech business models. To deal with globalization, Taiwan"s hi-tech enterprises have gradually adopted information technology to shorten manufacturing processes, reduce cost, increase flexibility, and improve product quality and service quality to increase their overall international competitiveness. Many of them, in consequence, have integrated their internal and external resources, and introduced knowledge management (KM) systems to improve their operating performance. In the present study, which utilized the balanced scorecard (BSC) approach to investigate the effects of the introduction of a knowledge management system on operating performance, 560 managers from major Taiwanese hi-tech companies competed a specially-designed questionnaire. The results showed that after introducing knowledge management there was a 5% to 10% improvement in performance in the customer financial, and internal business process areas and a 10% to 15% improvement in performance in the learning and growth area, suggesting that the knowledge management systems that were introduced had a positive effect on operating performance.   --Download Article

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Title: Antecedents and consequences of knowledge management strategy: the case of Chinese high technology firms
Author: Jie Yang
Subject: Knowledge management
Publish: 2008
Status: full text
Source: Production Planning & Control; Jan2008, Vol. 19 Issue 1, p67-77
Preparation: Scientific Database Management Journal Articles www.SYSTEM.parsiblog.com
Abstract: Built on the knowledge management and corporate growth literatures, this paper examines the antecedents of knowledge management strategy (KMS) and its consequences. Grounded by a resource-based view and corporate growth theory, results reveal that a firm"s knowledge management strategy and strategic performance relate to long-term corporate growth. Technological turbulence also relates to the firm"s use of knowledge management strategy. Environmental turbulence and learning orientation do not exert significant effects on knowledge management strategy. Learning orientation has an interacting effect on long term corporate growth, while environmental and technological turbulences do not. Implications for knowledge management practitioners are discussed.
Keywords: knowledge management strategy; corporate growth; strategic performance. --Download Article

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Title: A Holistic Framework for Knowledge Discovery and Management
Authors: DELEN, DURSUN., AL-HAWAMDEH, SULIMAN
Subject: Knowledge management
Publish: 2009
Status: full text
Source: Communications of the ACM; Jun2009, Vol. 52 Issue 6, p141-145
Preparation: Scientific Database Management Journal Articles www.SYSTEM.parsiblog.com
Abstract: The article discusses the discovery and management of information. The authors propose an integrated, holistic framework for knowledge management that is composed of interdependent modules meant to perform activities involved with the knowledge management cycle. Such activities, the authors state, include storing, creating, and extracting knowledge. Topics of discussion include exploiting technologies such as data warehousing and data mining and assisting computer users with the problem of information overload.    --Download Article

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Title: User studies of knowledge acquisition tools: methodology and lessons learned
Authors: Tallis, Marcelo., Kim, Jihie. & Gil, Yolanda
Subject: Knowledge management
Publish: 2001
Status: full text
Source: Journal of Experimental & Theoretical Artificial Intelligence; Oct-Dec 2001, Vol. 13 Issue 4, p359-378
Preparation: Scientific Database Management Journal Articles www.SYSTEM.parsiblog.com
Abstract: Knowledge acquisition research concerned with the development of knowledge acquisition tools is in need of a methodological approach to evaluation. This paper describes experimental methodology to conduct studies and experiments of users modifying knowledge bases with knowledge acquisition tools. The paper also reports on the lessons learned from several experiments that have been performed using this methodology. The hope is that it will help others design user evaluations of knowledge acquisition tools. Ideas are discussed for improving the current methodology and some open issues that remain.   --Download Article
Keywords: knowledge management; knowledge acquisition.

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Title: Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge
Authors: McCall, Holli., Arnold, Vicky & Sutton, Steve G.3
Subject: Knowledge management
Publish: 2008
Status: full text
Source: Journal of Information Systems; Fall2008, Vol. 22 Issue 2, p77-101
Preparation: Scientific Database Management Journal Articles www.SYSTEM.parsiblog.com
Abstract: In an era where knowledge is increasingly seen as an organization"s most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O"Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers" judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/ materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.   --Download Article

Keywords: knowledge management systems; knowledge management; declarative knowledge.

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Title: The Role of Organizational Controls in Managing Knowledge
Authors: Turner, Karynne L., Makhija, Mona V.
Subject: Knowledge management
Publish: 2006
Status: full text
Source: Academy of Management Review; Jan 2006, Vol. 31 Issue 1, p197-217
Preparation: Scientific Database Management Articles www.SYSTEM.parsiblog.com
Abstract: We present a model demonstrating the role of organizational controls in managing organizational knowledge characterized by different combinations of knowledge attributes. Specifically, we show how particular controls (outcome, process, and clan) differ in their ability to acquire, transfer, interpret, and, finally, use knowledge. We argue that the use of different controls therefore creates distinguishably different knowledge management processes within the firm.   Download Article

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Title: Knowledge management and knowledge sharing: A review

Authors: Small, Cynthia T., Andrew P.

Subject: Knowledge Management

Publish: 2006

Status: full text

Source: Information Knowledge Systems Management; 2005-2006, Vol. 5 Issue 3, p153-169

Preparation: Scientific Database Management Articles www.SYSTEM.parsiblog.com

Abstract:  Knowledge Management is one of the major issues in the management of contemporary organizations and enterprises. A review of the knowledge management (KM) literature reveals many different definitions and perspectives on knowledge and knowledge management. Here, we provide an overview of some of this discourse along with deions of KM models and frameworks that can be used to guide KM initiatives. Knowledge sharing, critical to creation of knowledge and organizational performance, is often addressed under the umbrella of KM. We provide a survey of recent literature and progress in both of these areas. --Download Article--

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